Terms & Conditions

These terms apply to purchases made through Heidi’s Coffee.

By placing an order, you agree to the terms outlined below.

1. Company Information

Heidi’s Coffee is an online store offering specialty coffee products.

For inquiries, please contact us via our contact page or email.

2. Products

We offer specialty coffee sourced from different regions around the world. Product descriptions aim to be as accurate as possible, but taste profiles may vary naturally due to origin and processing.

3. Orders

All orders are subject to availability and confirmation.

We reserve the right to cancel or refuse any order if necessary.

4. Pricing

All prices are listed in NOK and include applicable taxes unless otherwise stated.

Shipping costs are calculated at checkout.

5. Payment

Payments are processed securely through third-party payment providers available at checkout.

6. Liability

Heidi’s Coffee is not liable for delays or issues caused by external factors such as shipping carriers or unforeseen circumstances.

7. Changes

We reserve the right to update these terms at any time.

SHIPPING POLICY

Shipping

We ship from Norway using PostNord and Posten Norge.

Shipping Costs

Shipping costs are calculated at checkout based on your location and delivery option.

Delivery Time

Orders are typically delivered within a few business days after dispatch.

Delivery times may vary depending on location.

Processing

Orders are processed within a reasonable timeframe after purchase.

Privacy Policy

We respect your privacy and are committed to protecting your personal data.

1. Information We Collect

We may collect:

  • Name

  • Address

  • Email

  • Order details

2. How We Use Your Information

We use your information to:

  • Process orders

  • Deliver products

  • Communicate with you

3. Data Sharing

We only share necessary information with:

  • Payment providers

  • Shipping carriers

We do not sell your personal data.

4. Data Security

We take appropriate measures to protect your data.

5. Your Rights

You have the right to request access, correction, or deletion of your data.

RETURNS & REFUNDS

Returns & Refunds

Due to the nature of coffee as a perishable product, we do not accept returns on opened items.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us and we will resolve the issue.

Unclaimed Packages

Orders that are not collected and returned may be subject to additional shipping costs.